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NONSTOP funeral transport
+420 607 550 333
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  2. INFORMATION FOR SURVIVORS
  3. FUNERALS
  4. CATALOG
  5. CONTACT
Information for survivors
Funeral process What to provide for a funeral

Funeral arrangements

We offer the possibility of arranging a funeral by phone (312 249 250). Our staff will guide you through all the necessary steps to arrange a funeral and help you with all the formalities when contacting the authorities. When arranging a funeral by phone, we will provide you with a 10% discount on the price.

Death in a healthcare or social care facility

If a death occurs in a healthcare or social care facility, the staff of the relevant facility will inform you of the death.

The healthcare or social care facility will ensure the transport of the deceased to a refrigeration facility; if it does not have its own, the transport will be carried out by a contracted funeral service.

Although medical and social facilities may have a contractual funeral service, the choice of funeral service is up to you and you do not pay any fees for choosing your own funeral service.

The fees for cooling equipment are covered by the medical or social facility for 48 hours, after which the costs are charged to the survivors. Order the transport as soon as possible via our order form or on the NONSTOP line 607 550 333.

Please hand over the clothes you have chosen for your loved one's funeral to our order office. In no case is a personal visit to the pathology or medical facility necessary.

You can also arrange a funeral online.

Death at home

If a death occurs at home, always contact a doctor (e.g. line 155), who will issue you a certificate of examination of the deceased.

At the same time, contact our funeral service. We will transport the deceased to our refrigeration facility. If the doctor orders an autopsy, we will arrange further procedures with you, including the transport of the deceased.

We ensure that the transport is always carried out with respect and dignity. The transport of the deceased can also be arranged at later hours according to your wishes. You will not pay any fees for the transport.

For the funeral service, prepare documents from the examining physician.

If you decide to say goodbye to your loved one and arrange a funeral at the TRANQUILLITAS Kladno Funeral Home, bring with you (if available):

  • ID card of the deceased.
  • Health insurance card of the deceased.
  • Clothes for the deceased or we offer a mourning shirt.

The following information is required for burial:

  • Cemetery, ward and grave number.

Funeral process

Arrive at the ceremony hall approximately 15 minutes before the ceremony, where the officiant will contact you and recapitulate the course of the ceremony with you. Hand over the floral gifts you brought.

You can agree with the celebrant, for example:

  • Farewell to the deceased at an open casket in private
  • Placement of photos and videos,
  • Selection of music,
  • Session order,
  • The family's wish not to express condolences at the end of the ceremony,
  • How to deal with floral decorations after the ceremony.

Advice for mourners

Arrive at the funeral venue 10-15 minutes in advance, turn off your mobile phone. Unwrap wrapped floral gifts before entering the ceremony hall; you can hand them over to the staff to place them in the ceremony hall. The master of ceremonies will invite you to enter the ceremony hall, the first row is reserved for the family, the other guests will sit in the other rows. Alternatively, the master of ceremonies will seat you according to the seating order.

After the ceremony, it is appropriate to express your condolences to the family of the deceased. If a condolence book is available, you can also express your condolences in writing. If the family wishes to forgo condolences, do not offer condolences in person and use the condolence book. Approach the condolence from the right and leave on the left, or follow the master of ceremonies' instructions.

After the funeral

Death certificate

The death certificate is issued by the registry office in the place where the death occurred (usually within 14 days). The application for funeral benefits is issued by the registry office with the death certificate. Documents can be collected in person from the registry office.

You must submit:

The funeral director's ID card.

Kladno Registry Office
Kladno City Hall
Registry Office Department
(Magistrát města Kladna
Oddělení matriky)
nám. Starosty Pavla 44
27252 Kladno

312 604 207
matrika@mestokladno.cz

Office hours:
Monday 8.00–12.00 13.00–18.00 hours
Tuesday 8.00–12.00 13.00–15.00 hours
Wednesday 8.00–12.00 13.00–18.00 hours
Thursday 8:00–12:00 13:00–15:00 hours

Widow's pension

Handled by the District Social Security Administration in the place of residence of the funeral director.

Must be submitted:
  • Death certificate,
  • marriage certificate,
  • identity card of the applicant,
  • birth certificate for women under 50 years of age.
OSSZ Kladno
(District Social Security Administration)
Fibichova 2819
272 00 Kladno

Urn

The remains of the deceased are usually available in the appointment office in 2 weeks.

Must submit:

Procurement contract.

Notary

The notary will issue an invitation to the notary within 2 months.

Must submit:

Original procurement contract.

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